Frequently Asked Questions
What types of leather do you use?
We work with full‑grain leather, top‑grain leather, and specialty hides sourced from reputable tanneries. Each project can be tailored to the customer’s preferred texture, finish, and durability.
Are your products handmade?
Every item is crafted entirely by hand — from cutting and stitching to burnishing and finishing. No mass production, ever.
Can I request a custom design?
Yes. We offer fully custom designs including wallets, belts, bags, journals, holsters, and more. You can bring sketches, photos, or ideas, and we’ll collaborate to create your piece.
Customization & Ordering
How does the custom order process work?
The process includes consultation, design approval, material selection, and handcrafting. Once details are finalized, we begin production.
Do you offer personalization like initials or logos?
Absolutely. We provide monogramming, logo embossing, and custom stamping depending on the leather type and design.
How long does a custom order take?
Production time varies by complexity. Rush orders may be available depending on our schedule.
Pricing & Payment
How are prices determined?
Pricing depends on materials, size, complexity, and custom features. We provide a quote before starting any project.
Do you require a deposit?
Yes, custom work requires a 50% deposit to begin. The balance is due upon completion.
Shipping & Policies
We offer domestic shipping. Rates vary by location and package size.
What is your return policy?
Because each item is made to order, custom pieces are non‑returnable. However, we guarantee craftsmanship quality and will address any defects.
Do you offer repairs?
Yes — we provide 1 year on repairs for craftsmanship issues. Along with your order, we provide a small repair kit for large custom made pieces
Care & Maintenance
How do I care for my leather item?
We recommend regular conditioning, keeping leather dry, and avoiding prolonged sun exposure. Each order includes care instructions.
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